Sanford appreciates hearing from our consumers as this helps us to ensure
that our products maintain the high quality and standards that we expect.
We pride ourselves in delivering the brands that you depend on everyday -
through performance, style and dependability. Your continued support is
Perhaps the retail store will give you an exchange or a refund on the
Have a good day, Terry, and thank you for taking the time to contact us.
Sanford Consumer Affairs
I was able to refill an advancer by removing the clear tip using smallThen Aimee Staats wrote on October 29, 2004:
pliers, and you can then push the lead back in. thus refilling it, I don't
know how many times until the retaining mechanism loosens up, but it
certainly helps recuperating the dollar something they charge for it.
Anyways the only reason I got to your page was to figure out if it could be
done before figuring it out on my own and typing papermate advancer in
google will pull up your link as 1st.
Anyways.. Happy writing !
This week, I too had a devastating experience with a Papermate Advancer. My college bookstore sells them individually and unpackaged, without the "non-refillable" warning. They come in an array of colors, have the nifty self-advancing mechanism, and for $1.35 each, seem like a pretty good deal-- until after two days of math homework, when the one piece of lead has run out and the shocking truth is revealed.
I would like to thank you for publishing your solution to this injustice. I can't stand to waste money, no matter how small the amount, and now my pencil is worth the price I paid! I can actually remove the plastic tip with my fingers now, so I won't have to gnaw on the pencil in class.
I am surprised by the response you received from the manufacturer. I once wrote to complain about the uneven ratio of Chocolate Parfait Nips to Original Flavor Nips in a variety bag I had bought, and in return, I was sent a gift certificate for $2.60 in Nestle products. I will probably steer clear of Papermate products in the future for their lack of proper customer service.
Thanks again for your help and for your entertaining web page. I loved your foreign penpal letters!
After agonizing over this pencil for about 20 minutes I passed it on to my husband, who's nickname is Mr. Fix-it. In about 3 minutes he had refilled the pencil for me. Just to give you another alternative to refill your pencil, take out the eraser and drop the lead into the middle of the inner tube. Take something long and thing, we used a nail with a flat head, and tap the lead gently down into the spring. There you go, all fixed. Thanks for the heads up that it is technically not a refill, which stinks.
I figured out how to push excess lead back into the Papermate Advancer. Use a finger nail and slide the metal sleave around the lead into the pencil. While holding that in, push the lead back into the pencil.
Dear Terry,I have to say, it's a very nice pencil and I would recommend it, though my personal taste runs to 5mm rather than 7mm. Basically, this pencil addresses the concerns which I and others have had. It's very nicely designed, and I have to hand it to Sanford for listening to their customers. --T.T.
In the past you have contacted Sanford's Consumer Affairs Department regarding the Paper Mate Advancer Mechanical Pencil and expressed your concerns. We at Sanford, pride ourselves on the brands we manufacture and listen closely to feedback from our consumers. Sanford strives to learn more about the potential challenges with our products so we can continue to provide the highest quality, performance driven products on the market today.
In our continued efforts to introduce new and innovative quality products, we have added a new mechanical pencil to our Paper Mate brand portfolio. This product is the Paper Mate Auto Advance Mechanical Pencil, the first REFILLABLE, self-advancing mechanical pencil. Key features of the Auto Advance are:
We are enclosing a sample of the Auto Advance for you today. We hope that you have a good experience and please let us know what you think.
- Self-advancing lead
- Retractable Tip which protects purses and pockets
- Optional manual click lead advance
- Contemporary design with clip
- Fashion (0.7mm) and Business (0.5mm) colors to meet all consumers needs